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You are here: Home > Customer Service > Privacy and Policy
Privacy and Policy
1.  Treatment of personal information.
2.  What personal information do we collect?
3.  How does we use your personal information?
4.  How private is my account information?
5.  How secure is my account information?
6.  How do I update my account information, delete or deactivate my account information from our system database?
7.  Change to our privacy policies?
8.  Questions, comments or suggestion about our privacy policy.
1.    Treatment of personal Information ?

Our web site provides information about our products and services and also provides visitors with an opportunity to communicate any questions, comments or suggestions that they may have about our products and services via email.

At Teong Sheng, we are committed to protecting your privacy. This Privacy Policy is to advise visitors to our web site about our treatment of the personal information that you voluntarily provide to us, for example, by entering a customer services web pages or through an email exchange with Teong Sheng, and the information that our server collects while you are accessing our web site.

2.    What Personal Information do we collect ?

When you sign up for a Teong Sheng account, we ask that you give us your name, e-mail address, and month and year of birth that you voluntarily provide to us. We also ask that you tell us how you heard about Teong Sheng.

When you connect to our Web site, we will detect your IP address and store a cookie on your computer.

When you fill out a form on our site requesting technical support, information, or free services, we ask you for your contact information and other information relevant to that particular service.

When you fill out a form on our site requesting a paid service, we only collect relevant financial information that you voluntarily provide to us. (such as a credit card number or bank account number).

3.    How does we use your information ?

Your contact information from the sign-up form is used to send you information about our company and products. Teong Sheng uses this information to contact you about various products and services that may be of interest to you. Any demographic information you provide us is used only in broad aggregate form and is not passed on unless you sign up to receive targeted newsletters from us. In that case, such information is needed to provide you with information that will appeal to you.

Your unique IP address is used only when we need to diagnose technical problems with our site. We use cookies to correctly deliver account information to you.

change any fees or charges for use of the Site, including instituting new or increased fees or charges for the use of the Site or any other related services or feature thereof. Teong Sheng may modify this Agreement at any time by Teong Sheng posting the modified terms on this Site, and your continued use of the Site thereafter shall be deemed acceptance of those terms and conditions.

Any information you provide to us through a form requesting technical support, information, or free services is used in for that specific situation only. The information you submit is not saved or used for any other purpose.

Any information you provide to us through email is used to administer and improve our Site and answer the subject of your query or send you promotional information about products or services that may be of interest to you.
  1. You may send us a comment or suggestion about how we may improve our site, or
  2. You may have a question about a particular product, or
  3. You may restrict our email communication with you at any time, either by replying to an individual email with the words "Please remove me from your email list", or by sending an email to the email address below requesting that we not send information to you.
4.    How private is my account information ?

Teong Sheng ensures the confidentiality of all information you provide about yourself when you sign up as a member. We will not share your information with any third party without your express permission or a valid court order. An exception to this is when you sign up for our optional newsletters. In such circumstances only the demographic data you have provided us will be sent to our newsletter partners.

You have exclusive access to your account information when you login to www.teongsheng.com. Our Technical Support staff has access to your account information, which we view only when technical support or maintenance requires it.

5.     How Secure is my account information ?

Teong Sheng has security measures in place that filter and block known offenders and methods of intrusion into our system. These measures protect the loss, misuse, and alteration of the information under our control.

We do not sell, trade or rent your personal information to any third parties outside the Teong Sheng Group. We may transfer your personal information to a related or affiliated company within the Teong Sheng Group nearest to you so that they may use it to communicate with you as described above.

6.    How do I update my account information, delete or deactivate my account information from Teong Sheng's database?

If you wish to have access to the personal information that we retain at Teong Sheng, or you wish to edit, correct, update or delete your personal information, please send us an email at

jenny@teongsheng.com or cshua@teongsheng.com or marcus@teongsheng.com .

Your account will be edited, corrected, updated or permanently removed from our database and no record of it will remain.

7.    Change to Our Privacy Policy :
Teong Sheng will not use your personal information for purposes not disclosed in this Privacy Policy without first obtaining your consent.

8.   Questions, comments or suggestions about Our Privacy Policy :
If you have any questions or comments or concerns about the handling of your personal information, please contact us by email at cschua@teongsheng.com or jenny@teongsheng.com or marcus@teongsheng.com .


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