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You are here: Home > Customer Service > Frequently-Asked Questions

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1.   What is the retail price of your products?
2.   Do you customize furniture?
3.   Can I buy direct?
4.   Can I get a wood finish sample?
5.   Are all your products shown on the Website?
6.   Can I get a complete catalog?
 
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1.   Q:   What is the retail price of your products?
A:   Please contact our sale agents in your area for pricing and purchasing information. You can access a list of sale agents closest to you by clicking on the <Find a agent> on this Website. Any of those agent listed will be glad to help you with purchasing information. Or, you may contact Mr. Angus Lim by calling 606-9791933 Monday-Saturday from 8:00 a.m. to 4:30 p.m., PST.
 
2.   Q:   Do you customize furniture?
A:   We are able to offer our furniture at a better value by making large production runs of each product. Because of this, we are unable to do customize or otherwise change our products. Any further request, you may consult Mr. Angus.
 
3.   Q:   Can I buy direct?
A:   Teong Sheng has a few authorized sale agents across the country who add value for you through displaying and servicing our products. We believe it is in your best interest to consult from them. To find a listing of the authorized sale agent nearest you who carry Teong Sheng products, go to the <Find a Sale Agent> section of this Website. Otherwise, you may contact Mr. Angus Lim by calling 606-9791933 Monday-Saturday from 8:00 a.m. to 4:30 p.m., PST.
 
4.   Q:   Can I get a wood finish sample?
A:   You may contact our consumer help desk for a finish sample. Our consumer service specialists may be reached from the Contact Us or Request Product Information section on the homepage of this Website or by calling 606-9791933 Monday-Saturday from 8:00 a.m. to 4:30 p.m., PST.
 
5.   Q:   Are all your products shown on the Website?
A:   Some of products being shown on the Website. The best way to see the full variety of Teong Sheng products in attractive, home-like displays is to visit our showroom at Malaysia head office. You may request the catalog (in the form of CD Rom, Book, Fax, Email, Letter) by refilling the request form by going to the Request Catalog section on the home page of this Website.
 
6.   Q:   Can I get a complete catalog?
A:   To see a complete catalog, you should fill up the form to request catalog by going to the Request Catalog section on the home page of this Website.
 

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